Do I need to provide additional documentation for customs if I am?
No, you don’t need to provide a customs invoice or any additional documentation if you’re only sending an envelope or document. However, if your shipment contains any other items, such as a DVD, then a customs invoice is required.
Why are the parcel prices so cheap? Are there any hidden charges?
The price we quote you for delivery includes all applicable surcharges and door to door delivery. The only costs not included are customs excise duty and tax. These charges are outside of our control as they are applied, at point of entry, by the government of the country you are sending to.
Do you provide an international pallet service?
Yes. We can send pallets up to 1000kg in weight, but you will need to provide loading facilities at the collection and delivery locations. If you’re sending more than one pallet, it can often be more cost effective to send these via road or cargo instead of air. Contact our customer care team for a bespoke quote.
How does sky postal service differ from that of a freight forwarder?
Freight Forwarders generally fly goods direct with airlines rather than using major couriers such as UPS and DHL. Freight Forwarder companies generally offer limited or no international parcel tracking and even the largest global logistics groups, who offer express freight solutions, struggle to match the transit times offered by UK international couriers such as UPS & DHL. Freight Forwarders’ express freight services are often not door to door and carry many more surcharges, whereas ParcelHero’s cheap international courier services offer all-inclusive prices at huge discounts.